1) Contract Pulling Out Right:
According to Digs 185/1999 provision (Implementation of 97/7/CE directive concerning consumers' protection in remote contracts), Customer has the right to pull out of online stipulated contract, with no penalty and being under no obligation to indicate the reason, in the following ways and conditions: contract pulling out right is exercised by sending a written communication within 10 working days from goods receipt by registered letter with advice of receipt addressed to:
Demi Art – Via Palua 10 37, 39047 Santa Cristina di Val Gardena, Bolzano, Italy.
The written communication can also be sent by fax within the same 10 working days to +39 0471 3468, provided that it is confirmed by a registered letter with advice of receipt or by e-mail (email@example.com) within the next 48 hours. The communication shall contain the codes of the products you intend to return and the indications concerning refund modes of borne expenses (bank transfer, money order etc.) and possible bank data. The articles shall be returned intact and in perfect conditions to the same address utilized for the registered letter. As the goods will be received and checked, Customer will be credited with the cost of returned articles.
h2) 2) Order irrevocability:
Products purchasing order carried out by Buyer is irrevocable, except for contract pulling out right provided for by point 1).
The prices that are displayed on Karldemetz.com are VAT included.
The prices agreed upon are related to these general conditions of sale. Karldemetz.com reserves the right to change the list of sale without notice.
To the amount we will add the shipping cost. For delivery of your purchases you can choose the place of your most comfort: at home, at work or at another person.
The minimum order is EUR 50.00 excluding shipping (Italy: for orders up to 50 € the shipping costs will be 5 €).
4) Acceptance and delivery terms and conditions:
Karldemetz.com cannot be considered as responsible for a non-acceptance of orders, i.e. for a non-delivery of or a delay in delivering products, since both the acceptance and the order fulfilment specifically depend upon the availability of the ordered products as well as possible circumstances, which could jeopardize a finding or at least a quick finding of them. We do not only refer to force majeure or fortuitous events, but also to strike, riots, work turbulence, lack of raw material, which could hinder or delay the production or the supply of the products. Purchaser undertakes to release Karldemetz.com of any responsibility, expressly waiving claims for damages due to a non-acceptance or a delay in accepting orders, i.e. due to a non-delivery of or a delay in delivering the products being subject of already accepted orders.
5) Purchaser's complaints:
Karldemetz.com carefully checks the products to be shipped, therefore, possible damages or failings shall be communicated to the forwarder on the collection of the goods. Possible verified faults, which do not arise from transport, shall be notified to Karldemetz.com in writing within 8 days from their discovery.
Karldemetz.com will check in a reasonable time the matter and in case the complaint is well-grounded, they will provide replacing the missing or damaged parts sending new ones to the Purchaser.
Karldemetz.com products are supplied with a 12-month guarantee from the date of the shipment, provided that keeping and use conditions of such products are in compliance with the relevant specifications. Guarantee only concerns a free replacement of parts, which are considered as faulty by Karldemetz.com, except for wear parts as well as components, units and accessories already being guaranteed by third manufacturers. The freight costs of the products or the pieces under guarantee conditions will be charged to the Purchaser. The latter may not carry out disassembling, changes or repairs, unless he receives a written Karldemetz.com authorization, otherwise he is debarred from the guarantee right. Besides the limits of this guarantee, Purchaser is not entitled to ask for a rescission of the contract, a suspension of payments or any compensation for possible damages.
7) Returns of the goods:
Karldemetz.com refund the purchaser the sum paid for the purchase of products and for shipping costs (excluding costs incurred for the return of the object) with the notification of withdrawal should be provided the following data:
- number and date of the invoice;
- in case of a partial description and quantity of the goods to be refunded;
- Exact bank details on which to obtain the transfer of the refund.
The buyer who has exercised his right of withdrawal must within 10 days of receipt of merchandise to ensure its return (total or partial) by parcel.
The repayment of the sum will be done with the form chosen and free of charge within 14 days from the return of goods, after verification of the status thereof. In particular, it requires that the product returned:
- is intact;
- has not undergone any type of damage;
- has attached the tag;
- is still equipped with its original packaging.
8) Technical data of the products:
Dimensions, weights as well as technical data being reported in Karldemetz.com catalogue shall be considered as non-binding data.
9) Disputes and place of jurisdiction:
The purchase orders to Karldemetz.com are subject to the “solve et repete” principle as per art 1462 of the civil code. The applicable law is the Italian law. Place of jurisdiction is Bolzano (Italy).
Alternative dispute resolution pursuant to Art. 14 Abs. 1 ODR -VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at the following link: http://ec.europa.eu/consumers/odr/ . We are not obligated, neither willing to participate in a dispute settlement procedure before a consumer-arbitration-board.
Karldemetz.com treats their own customers' personal data observing the Italian 196/2003 Decree Law. Personal data are treated within the execution of the contract. According to Italian 196/2003 Decree Law, the party concerned may moreover ask for a cancellation, modification, turning into anonymous data or stoppage of treated data, in case of well-grounded reasons. Personal customers data are processed for the normal development of the orders and in the case of a problem with the delivery, in order to contac the buyer.